Turf Laying Terms and Conditions

Turf Laying Terms & Conditions

Brunswick Turf — last updated 1 September 2026

These terms apply specifically to turf laying and installation services provided by Brunswick Turf (“we”, “us”, “our”). They sit alongside — and do not replace — our website Terms of Service (which continue to apply to use of our website and to product orders) and our Refund Policy. For installation work, where there is any conflict, these Turf Laying Terms & Conditions apply. Please read them together with your written quotation or estimate, which together form our agreement.

1. About us

Brunswick Turf is a trading name of Brunswick Turf North East Ltd, company registration number 17349783. Registered office and yard: Unit 2 Britannia House, Brunswick Industrial Estate, Newcastle upon Tyne, NE13 7BA. Telephone 0191 500 9669. Email info@brunswickturf.co.uk.

2. Quotations and estimates

Estimates are based on the information, measurements and site details you give us and, where provided, a site visit.
Unless we describe a price as a fixed quotation, prices are estimates and may change if the site, access, measurements or scope differ from what we were told or could reasonably see.
Estimates and quotations are valid for the period stated on the document issued. Where no expiry date is shown, they are valid for up to 7 days.
Where we have not visited the site, we rely on your description. Additional works identified on arrival may be chargeable (see Variations).
Where a summary of the works has been sent to you by message — for example by WhatsApp, SMS or email — the full written quotation or estimate document is the agreed scope. If you have not received that document, please ask us for it before the work begins.

3. Booking and deposit

To reserve your installation date we require a deposit. The deposit secures your date, takes that slot out of our diary, and contributes towards the scheduling and materials ordering that we carry out in advance of the work.
The deposit is deducted from your total amount due on completion.
The deposit is non-refundable. It is not a payment on account of the works, and it is not returnable in cash.
The deposit is, however, fully transferable. If you cannot go ahead on your booked date, we will hold the deposit as a credit against a rearranged installation date. That credit does not expire, and it may be used at a different address or for a different installation with us. See clause 11.
This does not affect your statutory rights, including any right to cancel under clause 11.6.

4. Payment

The total amount due is payable immediately upon completion of the works.
We prefer payment by bank transfer. We also accept cash, and card where needed; card payments may incur an admin fee.
Materials supplied remain our property until they have been paid for in full.
We may charge reasonable interest and costs on overdue amounts. This does not affect your statutory rights.
[VAT CLAUSE — CONFIRM BEFORE PUBLISHING. If not VAT registered: “Prices are not subject to VAT at this time.” If VAT registered: “Prices quoted include VAT at the prevailing rate unless stated otherwise. Our VAT registration number is [number].”]

5. Scheduling, access and weather

Installation dates are arranged in good faith but are not guaranteed, and may be affected by weather, ground conditions, material supply or earlier jobs overrunning.
Some jobs may begin and end on different days.
An installation scheduled for a particular date will not necessarily start in the morning of that day. We will give you an indication of timing and keep you informed.
We will keep you updated and rearrange the soonest suitable date where needed. We are not liable for delays caused by anything outside our reasonable control.
You are responsible for providing safe, clear access to the working area, somewhere to park and unload near the site, and access to a water supply for aftercare.

6. Who carries out the work

Some or all of the installation may be carried out by our own team or by approved installers working on our behalf. Wherever the work is carried out on our behalf, your agreement remains with us, and any questions or concerns should be raised with us directly rather than with the installer on site.

7. Your responsibilities and site preparation

Please make sure the site is accessible and clear of furniture, pets, waste and obstructions before we arrive.
Tell us about, and clearly mark, the location of any underground services, pipes, cables, irrigation or other hidden installations. We are not liable for damage to services or items that were not pointed out to us.
Where ground preparation, groundworks, drainage or other work is carried out by you or by anyone you arrange, that work and its results are your responsibility.
The preparation we will carry out (for example clearing the existing lawn, rotavating, levelling, base or topsoil works) is set out in your quotation. Anything not listed there is excluded.

8. What levelling and topsoil mean

These two items are the most commonly misunderstood parts of a turf laying quotation, so we set them out plainly here.

Levelling means preparing and smoothing the ground so that turf can be laid on an even surface. It does not mean re-grading your garden or removing existing slopes and falls. The natural fall of the ground — front to back, or side to side — is retained unless re-grading has been specifically quoted for and agreed as a separate item.
Topsoil is supplied and added where it is needed, based on the depth and quality of the soil already on site. Where the existing ground is of suitable quality and depth, additional topsoil may not be required and none will be added. Where your quotation states a specific quantity or depth of topsoil, that quantity is what will be supplied.
If you want your garden re-graded, or a guaranteed depth of imported topsoil across the whole area, please tell us before we quote so that it can be priced and set out in writing.

9. Materials and turf

Turf is a natural, living product. Colour, texture and appearance vary, and slight variation between rolls and over time is normal.
We source fresh turf for your installation. If your specified variety is unavailable, we may supply a comparable alternative of similar quality.

10. Variations and additional works

If extra work is needed (for example unforeseen ground conditions, hardcore, excessive levelling, additional topsoil or waste removal), we will discuss it with you and, where reasonably practicable, agree any additional cost before proceeding. We do this only where considered necessary.
Agreed variations form part of these terms and are chargeable.

11. Aftercare and establishment

This section is important — please read it carefully.

Newly laid turf must be watered thoroughly and regularly, and otherwise cared for after installation. Our aftercare guidance helps you support your lawn in order to establish.
How your turf establishes depends on watering, weather, soil and ground conditions, drainage, and ongoing use and care — all of which are outside our control once the turf is laid.
Our aftercare guidance is provided to help your lawn establish well. It is guidance only and is not a guarantee of results.

12. Our work and your satisfaction

We take real pride in our work and aim to leave you happy with the result. Every installation is carried out with care and skill.

Turf is a living, natural product. Once it has been laid, how it looks and establishes depends on weather, watering and aftercare, usage and ground conditions — all of which are outside our control. For that reason we do not offer a fixed survival, establishment or time-based guarantee. What we do promise is to do a proper job and to want you genuinely pleased with your new lawn.

If something doesn’t look right, please tell us as soon as possible and we will do what we reasonably can to help.

13. Rescheduling and cancellation

13.1 Rearranging comes first.
If you need to rearrange, please tell us as soon as you can. Rearranging is always our preferred option over cancellation, and we will do what we reasonably can to find you a suitable new date. Where you rearrange, your deposit moves with you to the new date and there is nothing further to pay at the point of rearranging.

13.2 The deposit on cancellation.
Your deposit is non-refundable but is not lost. If you decide not to go ahead on your booked date, we will hold it as a credit against a future installation, with no expiry. You are free to come back to us weeks or months later and use it. We will only treat a booking as cancelled outright, and the deposit as retained, where you tell us in writing that you do not wish to rearrange.

13.3 Notice periods.
The notice you give us determines whether anything beyond the deposit becomes payable:

Notice given before the booked date	What is payable
More than 14 days	Deposit held as credit against a new date. Nothing further due.
14 days or less	Deposit retained and held as credit. Where turf or other materials have already been ordered or cut to order for your job, the cost of those materials is also payable.
Less than 96 hours (from booked date), or on the day	Deposit retained and held as credit, together with our reasonable costs actually incurred — which may include materials ordered or cut, labour booked and transport.

13.4 Perishable materials.
Turf is cut to order and is perishable. Where a cancellation or rearrangement results in the loss of turf or other perishable materials, or in the storage or replacement of non-stocked items, the cost of replacing those materials so that your works can be completed on a future date is payable in addition to the amounts originally quoted.

13.5 Access and abortive visits.
If we attend on the booked date and cannot carry out the work because access, site clearance or the matters set out in clause 7 have not been provided, that is treated as a cancellation on the day under clause 13.3.

13.6 Your statutory cancellation right.
Where you booked with us away from our premises or at a distance (for example by telephone, email, or at your home), you have an ability to cancel within 14 days of entering into the agreement and to receive a refund, including of your deposit. Unless you have asked us to begin work within that 14-day period, we may charge you for reasonable costs and supplies. Your statutory rights are not affected.

13.7 If we cancel.
If we cancel your installation and cannot offer you a suitable alternative date, your deposit is refunded to you in full.

13.8 Repeated rearranging.
We are happy to rearrange. Where a booking is rearranged more than once at short notice, and we incur costs each time, those costs may be chargeable under clause 13.3.

We will always seek to reduce any loss and to help wherever we can — we are friendly and we will work with you. We set reasonable expectations and boundaries for the situations where genuine losses occur.

14. Our liability

We provide our services with reasonable care and skill and meet the standards the law requires of us. To the fullest extent the law allows:

our total liability in connection with any installation is limited to the amount you paid for that installation;
we are not liable for any indirect or consequential loss, or for loss of profit, time or opportunity; and
we are not liable for any delay or failure caused by anything outside our reasonable control, including weather, ground or site conditions, access problems, or the acts of others.

Nothing in these terms limits or excludes any liability that cannot legally be limited or excluded — including for death or personal injury caused by our negligence, for fraud, or your statutory rights.

15. Documentation of works and photography

We may document works both before and after completion, for our records and for marketing. We typically do not set out to capture buildings or identifiable structures or non-employees — our focus is on the results of our work and the outdoor areas.
If you have a particularly strong objection to the possibility that some of these images or videos (or similar) may be used for future marketing, please let us know before we begin works.
You agree that we may take images and videos of projects for our own records.
You also agree that, where suitable, we may visit your property after completion (usually within 72 hours of completion) to carry out any completion inspections and project record-keeping.

16. Data protection

We handle your personal information in line with our Privacy Policy.

17. Changes to these terms

We may update these terms from time to time. The version provided with your quotation, or in force when you book, is the one that applies to your installation.

18. Governing law

These terms are governed by the law of England and Wales and are subject to the exclusive jurisdiction of its courts.

19. Contact

Brunswick Turf, Unit 2 Britannia House, Brunswick Industrial Estate, Newcastle upon Tyne, NE13 7BA. Telephone 0191 500 9669. Email info@brunswickturf.co.uk.